Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
great view
friendly staff
terrible rooms
out of the way
8.0/10
Great
Rooms
7.2
Location
8.4
Service
8.7
Dining
7.9
Guest reviews
8.0/10
based on 10 reviews
4.5/5
based on 182 reviews
8.5
8.5/10 based on 454 reviews
#11 of 34 hotels in Arosa based on Tripadvisor
Paul
United Kingdom,
June
2024
7.8/10
The hotel rooms were terrible but at least came with a free minibar and a great view over the town. The service was amazing, very welcoming, and friendly. The location was quiet with nice views of the mountains or lakes. The dining experience was good with a variety of options. The facilities were on point.
Rooms
5.0
The rooms were terrible, but at least they were modern and well-appointed with a free minibar and a great view over the town.
Service
10.0
The service was amazing, with the staff being extremely helpful, polite, and friendly.
Location
9.0
The location was excellent, very quiet with views of the mountains or lakes.
Dining
8.0
The dining was perfectly fine with a good spread of healthy options and beautiful views.
Facilities
8.0
The facilities were very good and met my expectations.
great view
terrible rooms
Karen
United Kingdom,
April
2024
8.8/10
Staying at the hotel was a mix of mesmerizing mountain views from the room but with a slightly outdated feel. The balcony offered a stunning perspective of the mountains, creating a unique experience. The rooms were clean and comfortable, though a touch old-fashioned. The service was exceptional, blending efficiency, genuine care, and kindness to cater to all guest needs. The location was excellent, with serene views of the mountains and lakes, though a bit out of the way. The dining experience was very good, especially with a hearty buffet spread. The facilities provided an enjoyable stay overall.
Rooms
8.0
The rooms offered breathtaking views of the mountains and were nice and clean, albeit a little old-fashioned.
Service
10.0
The service was exceptional, combining efficiency and capability with genuine caring and kindness towards all guests' needs.
Location
8.0
The location was excellent, very quiet, with views of the mountains or the lakes, though slightly out of the way.
Dining
9.0
The dining experience was top-notch, with a variety of healthy options and a buffet spread that could fill you up alone.
Facilities
9.0
The hotel provided great facilities, contributing to an overall enjoyable stay.
George
United Kingdom,
March
2024
9.0/10
I had a lovely stay at the hotel, enjoying the spacious room with a large private balcony overlooking a stunning landscape. The modern room came with a free minibar, though it was a bit compact. The service was exceptional, with incredibly welcoming and friendly staff. The location was excellent, offering peace and beautiful views of either the mountains or the lakes. Dining was delightful, with a good selection of food. The facilities were top-notch, adding to the overall positive experience.
Rooms
8.0
The room was modern and well-appointed, albeit somewhat compact, with the bonus of a free minibar.
Service
10.0
The staff was amazing, making my stay incredibly comfortable and enjoyable.
Location
9.0
The location was excellent, providing a tranquil atmosphere with beautiful views of either the mountains or the lakes.
Dining
9.0
Dining was very good with a great selection of food.
Facilities
9.0
The facilities were excellent, enhancing my overall experience.
Kevin
United States,
January
2024
6.4/10
I was thrilled with the spectacular mountain views from my room's balcony, but unfortunately, the staff's lack of privacy awareness dampened my experience. The hotel's surroundings were truly captivating, offering a mesmerizing backdrop day and night.
Rooms
6.0
The room with a balcony facing the mountains was incredible, providing breathtaking views.
Service
7.0
The staff were extremely attentive, but their lack of privacy consideration was a major letdown.
Location
8.0
The location was excellent, offering serene views of the mountains and lakes, making it a peaceful retreat.
Dining
5.0
The dining experience was average, with limited choices, but the cooked-to-order options were a nice touch.
Facilities
6.0
The facilities were satisfactory, though they could benefit from more variety and enhancements.
View
Privacy
Howard
United States,
December
2023
8.4/10
My stay at the hotel was a delightful experience. The rooms were spacious and had a large balcony with privacy, offering a stunning view of the mountains. The hotel is clean, the staff is polite, and the wellness center is excellent. However, the live music every night made it exceptionally noisy at times.
Rooms
8.0
I truly enjoyed the spacious room with a large balcony overlooking the beautiful landscape.
Service
9.0
The staff went above and beyond to make my stay enjoyable, from room service to friendly interactions.
Location
9.0
The location was fantastic, surrounded by nature and offering a spectacular mountain view.
Dining
8.0
The dining experience was very good with a lot of variety and beautiful views.
Facilities
8.0
The hotel facilities were well-equipped and modern, providing a comfortable stay.
Patrick
United Kingdom,
October
2023
7.4/10
The hotel offers rooms with a cozy design, facing the mountains, albeit rather basic. The service is efficient but lacks friendliness at times, with exceptional care towards children. The location provides quiet views of the mountains and lakes, though a bit difficult to access. The dining experience is reliable with a good selection of healthy options. The facilities are convenient and well-maintained.
Rooms
7.0
The rooms are cozy in design, facing the mountains.
Service
8.0
Although efficient, the service could be more friendly, with exceptional care towards children.
Location
6.0
The location offers quiet views of the mountains and lakes but can be difficult to access.
Dining
8.0
The dining experience provides a reliable selection of healthy options.
Facilities
8.0
The facilities are convenient and well-maintained.
George
United States,
September
2023
8.8/10
My stay at the hotel was truly delightful. The family room was well equipped with modern amenities and had a balcony overlooking the stunning mountains. The hotel was clean, the staff was polite, and the wellness center was excellent. However, there was an incident where housekeeping opened my door without knocking while I was getting dressed.
Rooms
8.0
The family room was well equipped and relatively new, with a balcony and view on the stunning mountains.
Service
9.0
The staff were always friendly and helpful, providing exceptional service with genuine caring and kindness.
Location
9.0
The location of the hotel was excellent, very quiet with views of the mountains and lakes.
Dining
9.0
The dining experience was top-notch with a lot of variety and beautiful views.
Facilities
9.0
The hotel offered excellent facilities, including a great wellness center.
Bill
United States,
September
2023
6.8/10
The hotel has some positives like a nice and clean room, but there are also some drawbacks, such as old and outdated furniture and bathrooms. The service was hit or miss, with some staff being extremely helpful while others lacked politeness. The location was peaceful with nice views, but it could be challenging to reach. The dining options were decent, offering a good variety including healthy choices, though there were limitations. Overall, the facilities were acceptable but nothing extraordinary.
Rooms
7.0
My room was nice and clean but a little old-fashioned.
Service
6.0
Some staff members were extremely helpful, while others were not as polite as expected.
Location
8.0
The hotel is located in a tranquil area with views of either the mountains or lakes.
Dining
7.0
The dining experience was decent, offering a variety of options including healthy choices.
Facilities
6.0
The facilities were average, nothing exceptional.
Charles
United Kingdom,
July
2023
8.6/10
The hotel offers clean and stylish rooms at no extra cost, which was a marvelous surprise considering the beautiful weather during my stay. The hotel is well-equipped and relatively new, with polite staff and an excellent wellness center. Free parking was a bonus, making my visit hassle-free.
Rooms
8.0
The room was nice and clean, albeit a little old-fashioned.
Service
9.0
The staff, apart from the bus driver, were amazing - welcoming, friendly, and extremely helpful throughout my stay. From room service to luggage assistance, their friendliness made my experience exceptional.
Location
9.0
The location was excellent, offering tranquility and beautiful views of either mountains or lakes. Close proximity to the main train station added to the convenience of exploring the area.
Dining
8.0
The dining experience was perfectly fine, with fair prices and a good variety of options. The beautiful views added to the ambiance, making me enjoy my meals even more.
Facilities
9.0
The hotel facilities were top-notch, including a great wellness center and free parking. Everything was well-maintained and added to the overall comfort of my stay.
wellness center
old-fashioned rooms
John
United States,
July
2023
8.6/10
I loved my stay at this hotel! The rooms were very comfy and relatively spacious with a great view over the town, which was just perfect for my needs. They were good, but not exactly as expected compared to the pictures. Overall, the stay was very comfortable.
Rooms
8.0
The rooms were very comfortable and had a great view over the town, meeting my needs perfectly.
Service
9.0
The service was outstanding! The staff went above and beyond, rescuing my suitcase when the railway station made a mistake. They were extremely helpful, polite, and welcoming throughout my stay.
Location
9.0
The location was excellent, very quiet with beautiful views of the mountains or lakes. A serene setting that added to the overall experience.
Dining
8.0
The dining experience was very good; the spread offered healthy options alongside the usual pastries and cooked items, all while enjoying beautiful views.
Facilities
9.0
The facilities were top-notch and added value to my stay, making everything convenient and enjoyable.
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